Refund policy

Eligibility

EU customers may cancel their order at any time before it has been dispatched by contacting us at : global01@magtech.group

We accept returns within 14 days after all the items has been delivered, subject to the following conditions:

• The item must be unused, undamaged, and in its original sealed packaging.
• Products that have been opened, used, or show signs of wear are not eligible for return.
• A valid proof of purchase (order number or invoice) must be provided.

Special Notice — Sealed Magnetic Products

Certain products in our magnetic snap and clasp range are exempt from the right of return once unsealed, as they cannot be resold after opening due to hygiene or industrial-sealing requirements.

This exemption applies to products whose packaging is sealed at the factory and whose integrity cannot be verified after opening. Affected products are clearly marked on their product pages.

Note: For EU customers, this exemption is applied in accordance with Directive 2011/83/EU, Article 16(e), which permits exclusion of the right of withdrawal for sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery.

Contact Us First

Please contact us before initiating any return. Once goods have cleared Chinese customs, we are unable to accept returns that have not been pre-approved. Unauthorized returns may be refused at destination.

Return Shipping

• All approved returns must be shipped to our facility in China. We do not have overseas return centers.
• International return shipping costs are the responsibility of the customer. We do not reimburse shipping fees.
• We are not liable for items lost or damaged in transit during the return.
• We strongly recommend purchasing shipping insurance for your return package.
• Please check your local customs and export regulations before shipping.

Right to Refuse

SoftMag® reserves the right to refuse a return or refund where sufficient evidence indicates misuse, tampering, or a situation not covered by this policy.

After-Sales Contact